Terms & Conditions

01About these Terms

These Terms & Conditions (“Terms”) apply to every booking for performances, DJ services, choreography, dance classes, private lessons, workshops and any other services (“Services”) provided by Bollyflex (“we”, “us”, “our”), including services delivered by DJ Naz (Naz Choudhury) and any dancers, choreographers, musicians or other artists we supply (“Artists”).

“You” or “the Client” means the person or organisation making the booking. By confirming a booking in writing (including by email or WhatsApp), paying a deposit or booking a class, you agree to these Terms. If you book on behalf of an organisation, you confirm that you are authorised to do so.

Please read these Terms carefully — in particular sections 3 to 7, which explain deposits, cancellations and refunds.

02Enquiries, quotes & confirming a booking

• An enquiry, quote or provisional “hold” is not a confirmed booking. Dates are not reserved for you until your booking is confirmed.
• Quotes are valid for 14 days unless stated otherwise and are based on the information you give us (date, times, location, line-up and duration). If those details change, the price may change.
• A booking is confirmed only when (a) you have accepted our quote or booking confirmation in writing, and (b) we have received your deposit, or full payment where required, in cleared funds.
• Please check your booking confirmation and tell us about any errors within 48 hours.

03Fees, deposits & payment

Performances, DJ & event bookings

• A non-refundable booking deposit of 50% of the total fee is required to secure your date. The deposit reflects our commitment to reserve the date, turn away other work and begin planning.
• The remaining balance is due no later than 14 days before the event. Bookings made within 14 days of the event must be paid in full when booking.
• If the balance is not received by the due date, we may treat the booking as cancelled by you, and the cancellation charges in section 4 will apply.

Classes, courses, workshops & private lessons

• These are payable in full in advance, unless we agree otherwise in writing.

What’s not included

• Unless your quote says otherwise, fees do not include travel outside Greater London, parking, Congestion Charge / ULEZ, tolls, accommodation and subsistence where required, extra performance time, extra rehearsals, bespoke costumes, staging, sound or lighting hire, or venue fees. Any extras will be agreed with you in advance.
• Prices are inclusive or exclusive of VAT as stated on your quote.
• For business clients, we may charge interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.

04Cancellation by you

Cancellations must be made in writing by email to naz@bollyflex.uk. Your cancellation takes effect on the date we receive it.

Performances, DJ & event bookings

The following charges apply, calculated from the total booking fee:

• Any non-recoverable costs we have already paid for your booking (for example travel tickets, accommodation, costumes, hired equipment or music licensing) are payable in addition, whatever the notice period.
• Management discretion: any refund, credit, transfer or waiver beyond this policy is offered entirely at the discretion of Bollyflex management, is assessed case by case, and does not create a precedent or change these Terms.

Your statutory cancellation rights

Our event, performance, class and workshop bookings are services related to leisure activities to be provided on a specific date or within a specific period. Under regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day statutory cancellation (“cooling-off”) period does not apply to these bookings.

Where a purchase is not for a specific date or period (for example an open-dated lesson voucher bought online or by phone), you may cancel within 14 days of purchase. If you ask us to start providing the service within those 14 days, you will pay for any services already provided.

05Postponing or changing your booking

• Requests to postpone or change a booking must be made in writing and are subject to availability.
• We will allow one postponement without an admin charge if you ask more than 60 days before the original date and the new date is within 12 months. Your deposit and any payments transfer to the new date. A fee difference may apply (for example for peak dates).
• Postponement requests made within 60 days of the event, or a second postponement, are treated as a cancellation under section 4 unless management agrees otherwise at its discretion.
• Changes to timings, line-up, duration or location must be agreed in writing and may change the fee. Reducing the line-up or duration within 30 days of the event does not reduce the fee.

06Classes, courses & private lessons

• Courses, terms & block bookings are non-refundable and non-transferable once the course has started. If you cancel more than 7 days before the first session, we will offer a credit note (valid for 6 months) or a refund less an admin fee, at management’s discretion. Cancellations within 7 days of the start are not refunded.
• Missed classes are not refunded, credited or carried over. We may offer a catch-up place at our discretion.
• Private 1:1 and group lessons can be rescheduled with at least 48 hours’ notice. With less notice, or if you don’t attend, the lesson is charged in full. If you arrive late, the lesson still ends at the scheduled time.
• Class packs and vouchers expire on the date shown, or 6 months from purchase if none is shown. They are non-refundable and cannot be exchanged for cash.
• We may change instructors, venues, times or content where necessary. If we cancel a class, we will offer a rescheduled class, a credit or a refund for that session.
• Some courses need a minimum number of participants. If the minimum is not reached, we may cancel the course and refund you in full.
• Participants under 18 need a parent’s or guardian’s consent. Parents and guardians are responsible for children before and after class times and must collect them promptly.

07Cancellation or changes by us

• If an Artist cannot perform because of illness, injury, bereavement or another emergency, we will first try to provide a suitable replacement of comparable standard. Line-ups are subject to change.
• Where you booked a specifically named Artist (for example DJ Naz) and a replacement is not acceptable to you, we will refund all sums you have paid for that booking.
• If we cancel and cannot offer an acceptable alternative or new date, we will refund all sums you have paid for the affected Services within 14 days. Except as set out in section 15, this is the full extent of our liability for the cancellation.
• We may cancel or stop a booking if you seriously breach these Terms (for example non-payment, unsafe conditions or abusive behaviour). In that case the fee remains payable.

08Events outside our control

Neither of us will be liable for failing or delaying to perform because of events outside reasonable control, including severe weather, flood, fire, epidemic or pandemic, government restrictions, venue closure or loss of licence, transport failure or strikes, power failure, civil unrest or terrorism.

• If this happens, we will work with you to reschedule within 12 months and transfer the sums you have paid.
• If rescheduling is not possible, any refund — after deducting non-recoverable costs and the deposit — is at management’s discretion.
• We strongly recommend event insurance that covers cancellation.

09Venue, safety & technical requirements

Unless agreed otherwise in writing, you are responsible for providing:

• A clean, flat, dry, non-slip performance area free of obstructions, of a size we confirm in advance (as a guide, at least 4m × 3m for group dance performances).
• For outdoor events, a covered and level stage. We may refuse to perform in rain, extreme temperatures or on unsafe surfaces.
• A private, secure and lit changing area close to the performance space, with a mirror, access to toilets and drinking water.
• For DJ bookings, a sturdy table or booth and at least two dedicated, earthed power sockets within 2 metres, protected from drinks and weather.
• Reasonable access for loading in and out, parking or permits, and timely access to the venue.
• Any venue permissions and licences needed (including PRS/PPL music licences where applicable). Please tell us in advance about sound limiters, curfews, stairs or other restrictions.

We are not responsible for a reduced or cancelled performance caused by venue restrictions or failure to meet these requirements, and the full fee remains payable.

10Timings & overtime

• Arrival and performance times are set out in your booking confirmation.
• If your event runs late for reasons outside our control, we will try to accommodate this but may need to shorten the performance to meet the agreed finish time or another commitment. The fee is not reduced.
• Extra time on the day is at our discretion, subject to Artist availability and venue curfews, and is charged at the overtime rate in your quote (or pro rata if none is stated).
• Waiting time beyond the agreed start time may be charged.

11Conduct, safety & safeguarding

• Our Artists are entitled to work in a safe and respectful environment. We have zero tolerance for harassment, abuse, discrimination, inappropriate contact or threatening behaviour towards our team.
• You are responsible for the conduct of your guests. Guests must not enter the performance area during a performance or touch Artists or equipment unless invited.
• Our lead Artist may pause, shorten or stop a performance if conditions are unsafe or behaviour is unacceptable. In that case the full fee remains payable.

12Participation, health & injury

Dance is a physical activity. For classes, lessons and workshops:

• Participants confirm they are fit to take part and must tell the instructor before the session about any injury, medical condition or pregnancy that could affect them. If in doubt, please check with a doctor first.
• Participants must follow the instructor’s directions, warm up, wear suitable clothing and footwear, stay hydrated and work within their own limits.
• We may refuse or stop participation where we believe it is unsafe.
• Participation is at your own risk to the extent permitted by law. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence.
• We are not responsible for personal belongings brought to classes or events.

13Equipment, costumes & property

• You are responsible for any loss of, or damage to, our equipment, costumes or props caused by you, your guests or the venue (other than fair wear and tear).
• We are not responsible for damage to the venue unless it is caused by our negligence.

14Photography, filming & intellectual property

• All choreography, routines, music, mixes, sets, concepts and materials remain the intellectual property of Bollyflex or our Artists. A booking does not transfer ownership.
• You and your guests may photograph and film performances for personal, non-commercial use. Commercial use — including advertising, broadcast, paid promotion or monetised content — needs our prior written licence and may carry a fee.
• Choreography taught in our classes may not be taught or performed commercially, and DJ Naz’s mixes and releases may not be recorded for redistribution, without our written consent.
• We may photograph and film our performances and classes for our portfolio and marketing. If you or a participant would prefer not to appear, tell us in writing before the event or class. We will not publish images of under-18s without consent from a parent or guardian.

15Booking our Artists

Artists supplied by Bollyflex are introduced through us. For 12 months after your event, you agree not to book any Artist we introduced, directly or through another agency, for comparable services without our agreement. If you do, an introduction fee equal to our fee for the original booking may be payable.

16Our liability

• We will provide the Services with reasonable care and skill.
• Our total liability to you for any booking is limited to the total fee paid for that booking.
• We are not liable for indirect or consequential losses, loss of profit, or losses caused by your breach of these Terms, the venue or other suppliers.
• Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law, and nothing affects your statutory rights as a consumer.

17Complaints

If something isn’t right on the day, please tell the lead Artist or contact us straight away so we can put it right. Written complaints should be sent to naz@bollyflex.uk within 7 days of the event or class. We will respond within 14 days.

18Your personal data

We use the personal information you give us (such as your name, contact details and event details) only to respond to your enquiry, manage your booking and keep you updated, in line with UK GDPR and the Data Protection Act 2018. We do not sell your data. To access, correct or delete your information, email naz@bollyflex.uk.

19General

• We may update these Terms from time to time. The version in force when your booking is confirmed applies to that booking.
• These Terms and your booking confirmation form the whole agreement between us. If they conflict, your booking confirmation takes priority.
• If any part of these Terms is found to be unenforceable, the rest remains in force.
• If we delay enforcing these Terms, we can still enforce them later.
• You may not transfer your booking to someone else without our written consent.
• These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

20Contact us

Bollyflex · London, United Kingdom
Email: naz@bollyflex.uk
Phone / WhatsApp: +44 7588 892861